I’m experiencing an issue with them as well. Bought a new instrument from them. No Pro Coverage. Instrument is covered by a manufacturer limited lifetime warranty. Got it home. Found dings in 8 frets up and down the neck. Took back to GC. No, you didn’t buy pro coverage, but you can return it and get your money back. “No, it has a manufacturers warranty! I want it repaired!” (Fret Level, Crown, Polish). They said not unless the manufacturer authorized it.

Ok fine. A few emails to the manufacturer, and a week later, I get the instructions from the manufacturer to take it to GC, because they are the authorized repair center for them. Whew! Nice!

I take it back out. “No, we won’t repair it without a warranty repair number from the manufacturer”. I explain they didn’t tell me that the first time! I show them the emails from the manufacturer. Nope, not good enough! Fine!

Some more emails to the manufacturer and I get an authorization number from the manufacturer.

A week later, back to GC (30 mile drive each way, each time).

I give them the Auth number and the emails. They go back to the “No pro coverage story”

No gentlemen, this is not a pro coverage issue!! This is a manufacturers WARRANTY REPAIR at an AUTHORIZED REPAIR CENTER! Then I point to their sign on the wall that says the exact same thing!! AUTHORIZED WARRANTY REPAIR CENTER

Well, we’ll take it from you and have the repair tech manager call you.

That was today, 11/28/2018. Let the games begin! PLEASE PLEASE PLEASE come back and tell me you’re not going to honor an AUTHORIZED MANUFACTURER REPAIR, AS PER THE MANUFACTURER!!!

Morons!!! Keep it up GC!!! KEEP IT UP!!!