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This ongoing situation with my Ovation Guitar and Guitar Center takes a new turn every week it seems.
Briefly, the bridge had separated from the body of the guitar and fortunately for me this is under warranty because it’s a craftmanship issue. Great!! Ovation get the bridge to the Guitar Center in Baton Rouge about 3 weeks later (this all started Jan. 11th), and when the Guitar Center received it they let me know. I was in Mexico at the time and figured once my 3 week stay was done they would call and I’d pay and have my guitar back!
It didn’t happen that way…. There was no contact, I wasn’t in too much of a rush so I decided to spend three weeks with our daughter in Baytown, Texas. Once again, I never heard anything and I’m getting close to March.
I stop by the Guitar Center coming into town and the clerk sternly told me that if there was anything that I needed to know that I’d have received a call. Hmmmmm. He graciously checks on it in the back and tells me that the part hadn’t come in but, the part had been in since the later part of January. I didn’t argue.
Let’s fastforward a little bit.
The guitar tech contacts me to tell me there’s another problem with the guitar. Once the bridge was attached, he notice with tension the top of the guitar around the bridge warped. He wanted permission to send it to their store in in New Orleans which had the equipment to work the problem. I said, “Okay.”
I hear nothing like for three to four weeks. Then I get an email from the guitar tech in New Orleans.
Everything is looking good! The bridge is secured he’s gonna do some testing on the tension and if everything is okay it gets shipped back on the 12th of April and expected in Baton Rouge on April 13th. Super!!
I checked with the store manager in Baton Rouge on the 14th…..no guitar and he said he’d contact New Orleans store for me…
Hang in there I’m almost to the last status which was today when I got to actually ‘touch’ my guitar!
On the 17th of April I get an email from the guitar rep in New Orleans as follows: “Here is the update on the guitar. It was sent out from our location on April 12th with an expected arrival on Friday, April 13th at the Baton Rouge store (TRK1ZE60W260357934999). It arrived back at the New Orleans location on Monday with no explanation as to why, I assume this was just a shipping error and it will go back out promptly.” There’s more but that’s the abreviated version, but note the dates.
One of the things that The Guitar Center was complaining about to me is that they were calling me but no one ever answered.
So today, I figured that guitar HAS to be at the Baton Rouge store by NOW!!! But, for some reason, a call from them doesn’t work. I’m driving over there today.
The manager isn’t in……(I found out his wife was having a baby!) so I give the clerk a copy of my email and then it seems that confusion ensues. The search is on!!!
HERE IT IS!!!! My Ovation REPAIRED!!! IN MY HANDS!!! My heart just leapt! As the tech was removing the guitar from the case (which they gave me…yeah!) I notice a HUGE HOLE in the back of the guitar!! That’s right a HOLE!!!
This is a rare ovation that has an access panel that is removed to do the service work. It’s GONE!!! They can’t Find it!!! There were no Ovation guitars with that same access in Baton Rouge or New Orleans!!! Can you believe this!!!
So, now the search is on for that access panel in New Orleans…and Baton Rouge. I didn’t take the guitar out of the store, I left it with the understanding they would find or replace the panel.
I’m sure the next update will be much shorter….I’m sure.
Hey! Just want to give you an opportunity to visit 2 other sites http://www.peaceloveandbeaches.com and http://www.60plusandfearless.com. And please take a moment to visit my daughter’s GoFundMe page, it’s for a good cause: https://www.gofundme.com/single-momkids-with-car-debt. And thank you for your consideration.
Peace and love,
John
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Is this the moment???
Well, it may be! I’m feeling optimistic.
I should be getting my Ovation guitar back from The Guitar Center today. And from what I understand, it is repaired buttttt there may still be some issues. They didn’t answer me as to whether it would stay in tune. Hmmmmm.
That company will use their email, but they tend to ignore the customer. Get this, I’m told by a company rep that using email is too slow a means of communication. I’m not getting that. I prefer email over a phone call any day of the week. And here’s why: ‘documentation’. On the phone unless I record the phone call (that’s called wiretapping) and I must get the other party’s permission and from my past experience, they won’t talk. Regardless, a conversation on the phone can be lied about to protect one’s position. An email is a solid documentation of what has gone on. You should see the documentation trail with Ovation, there’s no misunderstanding there.
This will probably be my only Ovation I’ll ever own….it’s not been a well performing instrument. A tad disappointed here.
So, this may be the moment.
I love the texture that an acoustic guitar provides to a recording. And I’ve learned and still learning how to use an instrument (any instrument) in the recording process. There’s much more than just banging out a rhythm to it.
I’ve always used an electric guitar to do the layering and leads……and yet there’s more for me to experiment with.
It seems that finally the obstacles are being cleared and I have no ‘reason’ to not get back to work on my CD and finish that puppy before heading to Europe.
Lots to do though.
Oh! I forgot! There may be one more issue that hinders my recording….the recording software company sent me an email yesterday (by the way, this company responds most promptly to my emails) that there are some issues running the software with the latest OS upgrade from Apple. We’ll see. They are working on the issue, so I’m thinking they’ll have this taken care of shortly.
So, if my recording is held up once again, it won’t be for long and I’ll just put my time to use writing some more tunes.
We’ll see how this day turns out.
When you get a chance, check out my blog at http://www.peaceloveandbeaches.com, it’s where I spend a lot of my time having fun and documenting my life escapades.
Have a Great Day!
Peace and love,
John
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